Jesus Maldonado

Download PDF version: Resume
Certifications PDF list: Certifications


To obtain a full-time position that will help me expand my knowledge in IT, security, and technology. I will exercise my own technical skills gained through job experiences from a variety of technical companies. I will continue to develop and learn to support the company goals.



CompTIA Network+ 

  • Configuring, managing and maintaining essential network devices
  • Troubleshooting network problems
  • Implementing network security, standards, and protocols
  • Designing and implementing a functional network


CompTIA Security+

  • Risk management
  • Threat intelligence
  • Data and host security
  • Hands-on network security


CompTIA Cybersecurity Analyst+

  • Implement and summarize risk management best practices and the business impact
  • Identify and address vulnerabilities
  • Secure and protect applications and systems within an organization.
  • Analyze and interpret data


eJPT – Junior Pen Tester

  • Junior Network Penetration Testing
  • Junior Web Application Penetration Testing
  • Vulnerability Assessment
  • Understanding of information gathering techniques


RHCSA – Red Hat Certified System Admin

  • Understand and use essential tools for handling files, directories, command-line environments, and documentation
  • Deploy, configure, and maintain systems, including software installation, update, and core services
  • Manage users and groups, including the use of a centralized directory for authentication



System Administrator                                                                                                                                       2019

Rackspace: Open Cloud Academy                                                                                


Bachelor of Science & Mathematics                                                                                 Completed 2 yrs.

Texas A&M, College Station, TX                                                                                                                 GPA: 3.25



Rackspace Technology – Customer Technical Support                                       January 2020 – Current

 San Antonio, TX

  • Assisted with configuring DNS setting for customers as well as best security implementation practices
  • Worked with customers in installing/configuring and troubleshooting SMTP issues
  • Supported large enterprise accounts with email compromises and phishing attempts

South West General Hospital – IT Specialist – Contract                               August 2019 – January 2020

 San Antonio, TX

  • Installed and configured computers, telephones, and other common technology/devices for new and existing hospital employees
  • Provided after-hours or weekend support when necessary to perform high-risk or planned downtime
  • Supported the Hospital with the regular maintenance of monitoring, backup, and infrastructure systems

Pro-Vigil Surveillance – Tech Support/Help Desk                                               February 2019 – July 2019

     San Antonio, TX                                                                                                       

  • Organized and complete multiple online ticket requests in a timely manner
  • Point of contact for customer issue
  • Operated multiple programs at the same time to provide customers with quick response
  • Drafted and sent out advertisements and e-mails to customers and management
  • Collected/organized information and store them in physical and digital files
  • Organized meetings through phone and e-mail


S.E.AL K9 – K9 Officer Lead                                                                                       May 2017 – February 2019

      San Antonio, TX                                                                                                      

  • Created incident reports for customers and companies
  • Underwent ongoing training to become a K9 Security officer
  • Locate and mutualize any possible threats to different private properties.
  • Supervised and lea a team in everyday activities such as teaching, planning and executing event


Spectrum – Tech Support L1 / L2                                                                       September 2015– April 2017

     San Antonio, TX

  • Provided customers with accurate and detailed base level IT support for their products
  • Collaborated with multiple members in developing an optimal performing environment
  • Performed troubleshooting for home internet services